Thailand revamps domestic travel services by air, bus and boat from July 21

Under the latest round of COVID-19 restrictions, air, sea and bus services are suspended; some continue as normal.

Updates on inter-provincial travel by plane, bus and boat in Thailand following the latest round of COVID-19 restrictions for maximum and strict control zones or “dark red zone” provinces in effect during 14 days from Wednesday July 21, 2021.

Some transportation services have been affected, either by rescheduling or suspension, as follows:

Flight
Bangkok Airways
Bangkok Airways has confirmed the operation of domestic flights until July 20, 2021. Following this, there will be the postponement until further notice of some domestic routes, which were to resume on August 1, 2021. These include: Bangkok-Chiang Mai (vv), Bangkok-Phuket (vv), Bangkok-Sukhothai (vv), Bangkok-Lampang (vv) and Bangkok-Trat (vv). Regular Bangkok-Samui flights will be temporarily suspended from July 21, 2021.

The following flights will continue to operate normally:
-Bangkok-Samui: three daily sealed route flights serving international transit/transfer passengers visiting Samui under the “Samui Plus” program.
-Samui-Phuket: four weekly flights on Monday, Wednesday, Friday and Sunday to support the “Phuket Sandbox” project.

Passengers affected by temporary flight suspensions may be granted a waiver of booking fees, or they may request a refund in the form of a travel voucher to be used for future ticketing. Any necessary changes can be made up to 24 hours before departure. More information is available at www.bangkokair.com/travel-voucher.

Passengers wishing to change their journey without a new travel date specified (open ticket) can submit their request via https://forms.office.com/r/WjcEEfQX2L within 24 hours of the proposed departure date.

Bangkok Airways can be contacted via the following channel: Call Center Tel. 1771 and +66 (0) 2270-6699 (08:00-20:00), PG Live Chat https://bit.ly/PGLiveChatEN and email [email protected]

Passengers are also advised to regularly check announcements from the authorities; such as the Center for COVID-19 Situation Administration (CCSA), Airports of Thailand and the Department of Airports.

Nok Air
Nok Air has announced that it will continue to operate flights on July 19 and 20, 2021, while for flights from July 21, 2021, passengers are advised to check flight schedules, book flights and manage reservations from the QR code below.

For passengers who are due to travel from July 21 to July 31, 2021, Nok Air maintains an automatic credit card limit on the ticket. The following terms and conditions apply:

-Can be used for all ticket types.
-The credit card limit in the ticket can be kept until March 31, 2022.
-In the event that the new ticket fare is higher than the original fare, the passenger must pay the difference. The new travel date should be March 31, 2022.
-In case the passenger wants to use the credit shell, tickets can be booked through Nok Air Call Center 1318 and Nok Air Sales Booth.

Passengers can change and book their travel dates on www.nokair.com.

Thai Lion Air
Thai Lion Air announced that it will continue to operate domestic flights until July 20, 2021.

Thai Smile Airways
THAI Smile Airways has announced the temporary suspension of service on all domestic flights effective July 21 – August 3, 2021 (14 days). Additionally, all flights to Phuket and Hat Yai will be operated until July 20, 2021.

Passengers holding tickets for travel from July 21 to August 3, 2021, can choose from one of the following options:
– Change of flight date or change of itinerary: a change of flight must be requested 4 hours before your original departure time without change fees.
-Refund request: A full refund in the form of an EMD credit can be requested in which passengers can keep the value of their fare in a credit account for future travel (expires in 365 days after EMD approval) .

The request must be submitted 24 hours before your initial departure via https://member.thaismileair.com/customerservice/Refund and select “COVID-19”.

For more information and to change a flight, contact: Smile Service Center at airports, Smile Call Center: 1181 or 02-118-8888, Email: [email protected], Live chat service on www.thaismileair.com.

For passengers who have booked their tickets through travel agencies, it is advisable to contact them directly for alternative arrangements.

Thai Vietjet Air
Thai Vietjet Air has confirmed the temporary suspension of its domestic services from July 21 to August 1, 2021.

Passengers holding tickets for domestic travel to/from Bangkok Suvarnabhumi Airport between July 21 and August 31, 2021, regardless of booking period, can choose one of the following options:
-Free one-time flight date change (new travel date must be before December 31, 2021) subject to flight availability and no re-routing is permitted. Blackout dates of August 12-15, October 13 and 23-25, November 18-21, December 4-6, 10-12 and 25-31, 2021 apply.
-Retain ticket value as a credit shell, valid for 90 days from original travel date.

Passengers can contact the airline for assistance (at least 72 hours before departure), via an electronic form at https://1th.me/zRE1K, via Line on @Thaivietjet and live chat on social media, and by email at [email protected] Passengers who booked their ticket via www.vietjetair.com can change their flight themselves via the “Manage booking” function of the website.

Boat trip
Raja Ferry Port
Raja Ferry Port announces that the following routes are operating normally:
-Donsak-Samui and Samui-Donsak from 05:00 to 18:00. everyday; for Samui-Phangan, the last boat is at 19:00.
-Donsak-Phangan and Phangan-Donsak can transit (VIA) to Samui to increase oHr Rajaferryport

Updated information is available on FB: rajaferryport or via Line at @rajaferryport https://line.me/R/ti/p/@rajaferryport.

Bus trip
The Transport Co., Ltd. announced its operations from July 13 to 20, 2021, as follows:
-Ten northeast and east routes have been reduced to 5 routes (round trip) per day. These being: Bangkok-Nakhon Phanom, Bangkok-Loei-Chiang Khan, Bangkok-Surin, Bangkok-Sangkha-Khukhan-Kantharalak-Det Udom-Ubon Ratchathani and Bangkok-Rattanaburi.
-Three bus lines from Bangkok to Northern Thailand operate 1 round trip per day. These being: Bangkok-Khlong Lan, Bangkok-Lom Kao and Bangkok-Uttaradit.
-Service on all southern routes has been stopped.

Passengers who book their tickets in advance can request a postponement of their trip or return the ticket at full price without deduction of costs at the ticket office of the bus station at least 3 hours before departure. Refund is not available for passengers using a Social Security (Wellness Step) card.

More information is available at Call Center 1490, or by calling the 24-hour bus station or contacting the bus station ticket office nationwide.

The Transport Co., Ltd. will soon announce its operations starting July 21, 2021.

Train journey
The State Railway of Thailand (SRT) has announced the adjustment of its train services, from July 11 to 25, 2021, as follows:
– Suspension of 10 round-trip long-distance commercial rail services: Bangkok-Chiang Mai, Bangkok-Kantang, Bangkok-Nakhon Si Thammarat, Bangkok-Nong Khai (from July 12) and Bangkok-Ubon Ratchathani.
-Suspension of 20 urban and local train services.
-Adjustment of schedules and destinations for 8 train services: North line: Bangkok-Chiang Mai and Chiang Mai-Bangkok; South line: Bangkok-Su-ngai Kolok changed to Bangkok-Thung Song and Su-ngai Kolok-Bangkok changed to Thung Song-Bangkok; Northeast line: Bangkok-Nong Khai, Nong Khai-Bangkok, Bangkok-Ubon Ratchathani and Ubon Ratchathani-Bangkok.

Given the relevance of providing services to the public while adhering to the government’s latest round of COVID-19 restrictions, the SRT is still operating 97 rail services comprising 22 northern lines, 20 southern lines, 18 northeastern lines, 17 eastern lines , 16 Mahachai lines and 4 Mae Klong lines.

Passengers wishing to request a fare refund can do so at any SRT station in the country. Those who book tickets through the D-Ticket system can submit a return through the system or request more information at SRT Call Center 1690. (TAT)