The new robot combines autonomous movement, AI, voice recognition and two 27-inch screens to provide orientation, escort, user engagement, interactive information and more
LA VEGAS, June 7, 2022 /PRNewswire/ — LG Business Solutions UNITED STATES introduced the company’s first all-purpose customer service bot, the LG CLOi GuideBot, which is designed to provide guidance, enhanced security, powerful advertising opportunities, and valuable data on interaction times and usage. The robot’s user-friendly digital face, responsive voice activation and dual large touchscreens are designed to revolutionize the customer experience virtually anywhere, from museums and convention centers to cinemas and hotels.
“The GuideBot is the latest addition to the LG CLOi family of autonomous service robots, and it’s the first to tackle complex user interactions like answering voice questions, escorting guests to their destination, and tracking numbers. times a motion-activated ad is displayed in a day,” said Jeffrey Weiland, B2B robotics team leader at LG Business Solutions USA. “This robot can greet, inform and entertain customers in a variety of settings and situations, from museum exhibits and movie theaters to corporate offices and hospitals, while gathering valuable usage data that can be used to streamline operations and improve the customer experience.”
The LG CLOi GuideBot stands just under five feet tall and greets everyone with a friendly smile on a unique 9.2-inch LG LCD screen. Using a high-quality microphone, 3D camera and 18 sensors, the robot can navigate occupied spaces and react to approaching users with visual and auditory effects. The two 27-inch LG touchscreens, located on the front and back of the robot’s main body, can display interactive and static digital content, such as menus, maps and videos.
The customizable functionality available in the LG CLOi GuideBot makes it the perfect work companion for various types of businesses, from hotels and museums to corporate offices and healthcare facilities.
“By reducing human workload and automating some repetitive tasks such as giving simple instructions to visitors, our new robot can free up employees to handle more demanding tasks and provide more attentive service,” Weiland said. “We can now imagine museum visits being led by a friendly, responsive robot with access to vast catalogs of information and multimedia supplements to enhance exhibits and encourage deeper engagement and retention. And in shopping malls , the GuideBot can provide basic security functions as well as getting directions by accompanying customers to stores.”
The flexible nature of the LG CLOi GuideBot offers many benefits to facility operators looking to create new revenue streams or improve their services. The advertising feature can be used virtually anywhere the general public is present, so hotels can host advertisements for nearby attractions, or a movie theater can advertise its food and drink offerings to people waiting in the waiting line. In conjunction with other LG CLOi robots, the GuideBot can be part of an always-on, data-rich ecosystem of autonomous assistants that ease employee workloads and improve safety.
The LG CLOi GuideBot makes its official debut at InfoComm 2022 at booth #N2029 in the Vegas Convention Center, alongside the LG CLOi ServeBot, an autonomous indoor delivery robot to transport and deliver food, goods and supplies.
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About LG Business Solutions UNITED STATES
LG Electronics the United States The Business Solutions division serves commercial display customers in the U.S. lodging and hospitality, digital signage, systems integration, healthcare, education, government and the industry. Situated at Lincolnshire, Ill.with its dedicated engineering and customer support team, LG Business Solutions UNITED STATES offers business-to-business technology solutions tailored to the specific needs of business environments. Nine-time ENERGY STAR® Partner of the Year LG Electronics UNITED STATES Inc., based in Englewood Cliffs, New Jerseyis the North American subsidiary of LG Electronics Inc., a $63 billion global force in consumer electronics, home appliances and air solutions. For more information, please visit www.LGSolutions.com.
SOURCE LG Electronics UNITED STATES