KLM fined €40,000 for failing to reimburse customers of bankrupt tour operator

Photo: DutchNews.nl

National airline KLM has been fined €40,000 for failing to reimburse passengers who booked package holidays with bankrupt tour operator D-Reizen.

The airline told customers who made bookings between 2019 and 2021 that they would have to recoup the full cost of their holiday from their travel agent after D-Reizen closed in April 2021.

the transport and environmental inspection ILT said KLM was obliged to offer customers the option of a refund of their money or an alternative flight, even if the original flight was part of a package.

“KLM must change its website and stop redirecting customers to their travel agency,” the ILT said in its decision.

The airline incurs additional penalties of up to €500,000 if it does not comply with the order. KLM said it had refunded all affected customers and would appeal the fine.

Cathay Pacific and Singapore Airlines were also fined €11,800 and €22,400 respectively for the same offence.

Thank you for your donation to DutchNews.nl

The DutchNews.nl team would like to thank all the generous readers who have donated over the past few weeks. Your financial support has helped us extend our coverage of the coronavirus crisis into evenings and weekends and ensure you are kept up to date with the latest developments.

DutchNews.nl has been free for 14 years, but without the financial support of our readers, we would not be able to provide you with fair and accurate information on all things Dutch. Your contributions make this possible.

If you haven’t donated yet, but would like to, you can do it via Ideal, credit card or Paypal.