Customer service, Tour guide courses offered at UHMC

February 25, 2020, 10:16 a.m. HST

Pilina Building on the campus of UH Maui College where MFIC will be housed. Courtesy picture.

Enrollment is now open for Hawaiʻi Customer Service Courses and Professional Tour Guide Certification Programs for the Hawaiʻi Tourism Industry through the University of Hawaii’s Community College Continuing Education Offices. Hawaii. Date and time changes are listed below.

The Certificate for Customer Service in Hawaiʻi and Certification for Hawaiʻi Professional Tour Guides training programs are designed for employees in visitor and service-related industries in Hawaii. As a partner in this important program, the Hawaii Tourism Authority encourages tourism industry professionals to take advantage of this opportunity as we collectively strive to strengthen our tourism industry workforce and to improve the customer experience.

Course modules include:

  • Introduction to the Hawaii Visitor Industry
  • Serve the global customer
  • Hoʻokipa Me Ke Aloha – Hospitality with Aloha
  • Hawaii Foundations
  • Communicate with impact: Speak

Hawaiʻi customer service and tour guide training:

Maui College

March 2 to May 2, 2020

Monday Thursday

6 p.m. to 8 p.m.

or 808-984-3231.

Kapiʻolani Community College

Choose to attend Session I or II

Session I: April 21 to June 27, 2020

Tuesdays

6 p.m. to 8 p.m.

(online course work included)

Session II: April 23 to June 27, 2020

Thursdays

6 p.m. to 8 p.m.

(online course work included)

or 808-734-9153.

Kauaʻi Community College

March 19 to May 19, 2020

Tuesday Thursday

5:30 p.m. to 7:30 p.m.

or 808-245-8319.

Hawaii Community College

April 25 to May 30, 2020

Saturdays

9 a.m. to 2 p.m.

or 808-934-2696.

Tour guide certification exams:

Maui College

Saturday, May 2, 2020

8 a.m. to noon

or 808-984-3231.

Kapiʻolani Community College

Saturday, June 27, 2020

8 a.m. to noon

or 808-734-9153.

Kauaʻi Community College

Tuesday, May 26, 2020

5 p.m. to 9 p.m.

or 808-245-8319.

Hawaii Community College

Certificate program dates for Hawaii Community College are to be determined.

or 808-934-2696.